Business Capability Development Framework
A customized 4-phased approach to generating sustainable change.
Phases
Insight and alignment
The objectives for this phase are:
Diagnostic of culture, leadership and client experience.
Strategic interviews with key stakeholders.
Join goal setting for transformation.
Co-design and engagement
The objectives for this phase are:
Identify priorities (team safety, emotional agility).
Co-create a change strategy and identify internal champions.
Initiate coaching for senior managers and leaders.
Integrated learning practice
The objectives for this phase are:
Practice labs and reflection circles for all roles.
Support for frontline managers and clients.
Cross-functional learning to break downs silos.
Institutionalization and accountability
The objectives for this phase are:
- Train internal facilitators.
- Review policies and structures to sustain change.
- Develop evaluation and feedback systems.
Client Achievements
- Greater customer satisfaction.
- Greater employee retention and well-being
- Stronger internal leadership connections
- A culture of continuous and sustained learning.
- Sustainable capacity across the organisation.
- Improve corporate image.
- Improve processes efficiency and effectiveness.
- Improvements in company productivity.
Finally, a comprehensive transformation with a profound, measurable, and lasting impact:
Achieving business growth and development.
Achieving business growth and development.
