Emotional First Aid

Course Description

Recognize emotional needs in critical situations by providing immediate support to help manage emotions and develop in participants the sensitivity, skills, and disposition necessary to respond in a timely, empathetic and effective manner to the emotional needs of people in those critical situations. This course not only provides practical tools for immediate intervention but also fosters a change in mindset and behaviour, aimed at providing emotional support with humanity, respect, and conscious presence. Thus, by this, contributing to the comprehensive well-being of those experiencing moments of vulnerability.

What you will learn

1. Participants will be able to identify and describe situations of emotional crisis.
2. Participants will be able to apply active listening and empathy techniques effectively.
3. Participants will be able to develop and apply strategies to manage stress and anxiety.
4. Participants will be able to promote resilience and emotional well-being in the people they support.
5. Participants will be able to communicate effectively and compassionately in crisis situations.

MODALITIES & OFFERS

Task offer, modality service clarifications:

The Medised Care course offerings and modalities are:

• Business Offer: Available only in virtual mode. The course has a total duration of 40 hours, which includes 36 hours of autonomous work and 4 hours of synchronous virtual meetings, each lasting 60 minutes and conducted with the support of a tutor or speaker. The platform is accessible 24/7. The start and end dates, as well as the schedule for the synchronous meetings, are coordinated with the company’s process leader. All relevant dates will be communicated to participants via email.
• Individual Offer (Coming Soon): available only in virtual mode with 24/7 access to the platform, with defined start and end dates. Dates will be notified via email. Participants must complete at least 70% progress on the platform to become certified. Upon completion of the training, they will be able to automatically download their certificate, a maximum of 3 days after completion.