Requirements
- Business Offer: 36 hours of asynchronous virtual training (at your own pace) and 4 hours of live virtual sessions (in real time with the instructor).
- Individual Offer: 40 hours of asynchronous virtual training (100% at your own pace, with no live sessions).
Course Description
Promote a shift in mindset and behavior among health professionals and those in other sectors to strengthen their ability to build relationships with both internal and external clients, fostering authentic, empathetic, and human interactions centered on people’s real needs. This program not only provides conceptual tools but also seeks to transform the way care is understood and practiced in other occupational fields, placing humanization at the heart of every encounter.
What you will learn
- Participants will be able to demonstrate effective and empathetic communication skills with patients, users, and their community. – Indicator: Evaluation of effective and empathetic communication in simulations or practical cases.
- Participants will be able to identify and apply strategies to humanize healthcare.
- Participants will be able to demonstrate empathy and compassion in patient or user care.
- Participants will be able to strengthen the patient-professional / user-employee relationship.
- Participants will be able to evaluate and improve the quality of care or service provided.
MODALITIES & OFFERS
Task offer, modality service clarifications:
The Medised Care course offerings and modalities are:
- Business Offer: Available only in virtual mode. The course has a total duration of 40 hours, which includes 36 hours of autonomous work and 4 hours of synchronous virtual meetings, each lasting 60 minutes and conducted with the support of a tutor or speaker. The platform is accessible 24/7. The start and end dates, as well as the schedule for the synchronous meetings, are coordinated with the company’s process leader. All relevant dates will be communicated to participants via email.
- Individual Offer (Coming Soon): available only in virtual mode with 24/7 access to the platform, with defined start and end dates. Dates will be notified via email. Participants must complete at least 70% progress on the platform to become certified. Upon completion of the training, they will be able to automatically download their certificate, a maximum of 3 days after completion.
Curriculum
- 10 Sections
- 47 Lessons
- 40 Hours
Expand all sectionsCollapse all sections
- Module No 0: General Course Information1
- Module No. 1: Introduction to Humanization4
- Module No. 2: Development of Personal Identity and Environment6
- Module No. 3: Solving Complex Problems to Strengthen Related Competencies6
- 4.1Lesson No. 3.1: How to Identify a Problem
- 4.2Lesson No. 3.2: Crisis and Conflict Within a Problem
- 4.3Lesson No. 3.3: Differences Between a Conflict and a Crisis
- 4.4Lesson No. 3.4: In-Depth Exploration of the Differences Between Conflict, Crisis, and Problem
- 4.5Lesson No. 3.5: Tools for Team-Based Problem Solving
- 4.6Lesson No. 3.6: Techniques for Managing and Solving Problems
- Module No. 4: Socioemotional Competencies6
- 5.1Lesson No. 4.1: Emotional Intelligence
- 5.2Lesson No. 4.2: Emotional Intelligence – Self-Awareness and Self-Regulation
- 5.3Lesson No. 4.3: Socioemotional Skills
- 5.4Lesson No. 4.4: Self-Esteem, Autonomy, Self-Control, and Self-Awareness
- 5.5Lesson No. 4.5: Leadership
- 5.6Lesson No. 4.6: Socioemotional Leadership in Healthcare
- Module No. 5: Attitude as a Philosophy of Life5
- Module No. 6: Working Under Pressure5
- Module No. 7: Teamwork5
- Module No. 8: Workplace Relationships5
- Module No. 9: Workplace Inclusion4
Lessons:
